Talk to a person.
One number, one team, every day from 10 in the morning to 8 at night. WhatsApp is usually the quickest.
SuperSalon Team
The same number for both. Salon owners use it too — there is no separate line.
For anything that needs a paper trail — a payment, a refund, or your account.
Post reaches us here. For anything urgent, WhatsApp is far quicker.
The right person for each kind of question.
Sending it to the right place is usually the difference between an answer today and an answer next week.
Your service, timing or the bill
The salon sets its own prices, timings and staff, and makes the final bill at the counter. Call them from the booking screen. If you have an allergy or a skin or hair condition, tell them before the service begins.
A refund you think is owed
Money paid online is held by SuperSalon, so the refund is ours to make — but ask the salon first, since they know what happened. The rule itself is on the cancellation & refund policy: cancel more than 24 hours ahead and it comes back.
A payment that left your account
Wait a few minutes and refresh the booking before paying again — banks are sometimes slow to confirm. If it still shows unpaid after that, message us with the time and the amount.
Listing your salon
Send your shop’s details from the app, or message this number and we will walk you through it. 15 days free, no joining fee.
A forgotten owner password
We send you a new one by SMS. Your login id stays the same — only the password changes. Owners sign in with an id and password, never with an OTP.
A complaint we did not settle
If support could not resolve it, it escalates. Acknowledged within 24 hours, resolved within 15 days. Who to write to, and what to send, is on the grievance redressal page.
Your data, or deleting your account
Same number. What we hold and what happens when you ask us to delete it is set out on the privacy page.
How a shop gets on the app.
You do not need to call anyone to start — the whole thing begins in the app. The call is only if you get stuck.
- Step 1
Verify your number
Open the app, choose the salon door, and confirm your mobile number.
- Step 2
Send your details
Your shop’s name, where it is, and how to reach you.
- Step 3
We approve it
A login id like SLN4821 and a password reach you by SMS.
- Step 4
Fill in your shop
Services, prices, hours and the map pin — from your own phone. Then you are live.
Two things we will never do
- We will never ask you for your OTP. Nobody from SuperSalon and nobody from a salon will ever need it. Anyone who asks is not us.
- We will never ask you to pay outside the app, and we will never ask for your UPI PIN, card number or bank password — on a call, in a message, or anywhere else.